Returns & Exchanges

Welcome to Steellink, your premier online steel marketplace. We understand that the process of returning or exchanging items is an important aspect of shopping online. To ensure a seamless experience for all our users, we've outlined our Returns & Exchanges policy below, tailored to meet the needs of both our buyers and vendors.

For Buyers

Understanding Vendor Policies

At Steellink, we connect you with a wide range of vendors, each offering quality steel products. Since each vendor operates with their own set of policies, the process for returns and exchanges can vary.

To Return or Exchange an Item:

1. Check the Vendor's Policy: Before making a purchase, we encourage you to review the exchange and returns policy of the vendor. This information can be found in the vendor's store on Steellink, on their official website, or by directly contacting the vendor.

2. Initiate the Process: If you need to return or exchange an item, please follow the specific instructions provided by the vendor. This may involve filling out a form, contacting their customer service, or following steps listed on their policy page.

3. Questions or Concerns: Should you have any questions or require assistance with the returns process, feel free to reach out to the vendor directly. Our vendors are committed to ensuring a smooth and satisfactory experience.

Important Notes:

Time Frame: Be mindful of the return window specified by the vendor. Returns and exchanges are typically subject to a time limit.

Condition of Items: Items should be returned in their original condition, as per the vendor's policy.

Proof of Purchase: Retain your receipt or proof of purchase, as it may be required to process the return or exchange.

For Vendors

Cancelling Your Vendor Store & Subscription

We value your partnership with Steellink and aim to support your business needs. If you decide to cancel your vendor store and subscription, please follow the steps below:

1. Contact Us: Send an email to admin@steellink.com.au with your store name and reason for cancellation.

2. Confirmation: Our team will respond with a confirmation and any necessary steps to finalize the cancellation.

3. Effect of Cancellation: Your subscription will end at the start of the next billing month. Please note, this will result in the removal of your store and products from the Steellink marketplace.

Additional Information:

Data Retrieval: Ensure you have saved any necessary data or customer information from your store before cancellation.

Outstanding Orders: Fulfill any outstanding orders to maintain a positive reputation and ensure customer satisfaction.

Feedback: We welcome your feedback on how we can improve Steellink for our vendors.

Questions?

If you have any questions or need further assistance, please don't hesitate to contact us at support@steellink.com.au. Our team is here to ensure your experience with Steellink is positive and successful.