Privacy Policy

Welcome to Steellink, your trusted online steel marketplace. We are committed to protecting the privacy and security of our users' information. This Privacy Policy outlines the types of information we collect from our buyers and vendors, how we use it, and the steps we take to ensure its protection.

Information We Collect

For Buyers

Browsing Anonymously: You can browse the Steellink website without revealing any personal information. We do not collect personal details while you explore the products and vendors on our platform.

Enquiries: Once you decide to enquire about a product from a vendor, we will require you to provide personal contact details, such as your name, email address, and phone number, to facilitate the communication between you and the vendor.

Enhanced Buyer Experience: Upon providing your personal contact details for the first time to enquire about a product, a buyer account is automatically created for you on Steellink. This account is designed to enrich your buying experience on our platform in several ways:

History of Searches and Enquiries: Your account keeps a record of your searches and the products you have enquired about, allowing you to easily revisit previously viewed items and follow up on your interests.

Faster Checkout Experience: With your information already saved, your checkout process for future enquiries is streamlined, making it faster and more convenient.

Personalised Recommendations: Based on your search history and enquiries, we may offer personalized product recommendations to help you find exactly what you're looking for.

Your buyer account is a pivotal part of how we customise and improve your experience on Steellink. It allows us to provide you with a tailored shopping journey, ensuring that you find the steel products you need efficiently and effectively.

For Vendors

Vendor Account Setup: To set up your vendor store on Steellink, we require more detailed information. This includes your business name, location, company description, contact details (email and phone), and the product inventory you wish to list.

Enquiries and Communications: We collect information related to transactions and communications on the platform to ensure a seamless operation of your store and to provide customer support.

Your Privacy and Account

Control Over Your Information: You have full control over your personal information and account settings. You can update your preferences, correct your information, or delete your account at any time by contacting us.

Protection of Your Information: We are committed to ensuring the security of your personal information. Your account and personal details are protected by robust security measures as outlined in our "Protecting Your Information" section.

How We Use Your Information

To Provide Services: We use your information to facilitate transactions, communications, and to provide customer support.

To Improve Our Platform: We analyse the information to understand user behavior and preferences, aiming to improve your experience on Steellink.

To Communicate: We may use your information to send updates, security alerts, and administrative messages related to your account.

Protecting Your Information

Security Measures: We implement a variety of security measures to maintain the safety of your personal information. This includes encryption, firewalls, and secure server hosting.

Data Retention: We retain your information only for as long as necessary to provide you with our services and as required by law.

Sharing of Information: We do not sell, trade, or otherwise transfer your personal information to outside parties, except to facilitate your transactions with vendors or as legally required.

Your Rights

Access and Correction: You have the right to access and correct your personal information at any time. Please contact us if you need to update your details.

Opt-Out: We retain your information only for as long as necessary to provide you with our services and as required by law.

Sharing of Information: We do not sell, trade, or otherwise transfer your personal information to outside parties, except to facilitate your transactions with vendors or as legally required.

Use of Cookies

What are Cookies

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

How We use Cookies

To Enhance Your Experience: We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Functionality: Cookies help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and keep track of advertisements.

Analytics: We use cookies to compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

Your Choices Regarding Cookies

You have the choice to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may disable some of the features of the site and may not be able to access some features that make your site experience more efficient and some of our services will not function properly.

Third-Party Cookies

In some special cases, we also use cookies provided by trusted third parties. For instance, we use Google Analytics, one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

Consent

By using our website, you consent to our use of cookies in accordance with this Privacy Policy.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and post the updated policy on our website.

Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at support@steellink.com.au. We are committed to ensuring your privacy is protected and respected.